Manage data and offline use3 min read
Restore data and recover pending uploads
Account recovery, frame downloads and photo uploads are separate processes. Check each one; successful sign-in does not prove every media file is available.
Version reference: Android 3.0.3 · iOS/iPadOS 1.2.1
Follow the section for your platform. Screenshots show native UI with demo data; menus depend on version, plan and device. Test-build features may not yet be in the public release.
Content reviewed: 2026-10-18
Before you begin
Android steps
- 1After sign-in/recovery, check Events, Frames and Filters. Wait for required asset downloads to finish.
- 2Open History and choose the session. Inspect local outputs and the displayed upload status.
- 3Restore connectivity/permissions/space, then use the offered retry/sync action for pending sessions. Check the gallery in a guest browser.
iPhone and iPad steps
- 1After sign-in, let configuration recovery finish. Open Frames and Filters to verify event assets before starting the booth.
- 2Open History and choose a session. Distinguish local results, cloud results and outputs still processing.
- 3For a pending online session, restore connectivity and follow available upload/retry actions. Keep local files until the gallery is verified.
- 4Offline Mode sessions remain local results; account recovery cannot create cloud copies of files that were never uploaded.
Check the result
Operator check
Event configuration and assets are available, and sessions expected online open in the guest gallery.
If something goes wrong
| Symptom | Next step |
|---|---|
| Signed in but history is incomplete | Check the source device, event, period and whether sessions were uploaded. Not every result is necessarily in the cloud. |
| Retries keep failing | Record the message, time and session; check storage, network and account access before retrying. |